Don't get this email wrong, because I like the service you offer, as well as the cars sixt rents, but this weekend the most unpleasant situation happened.
The vehicle I rented, an Audi A3, license plate: --M IN 6XXX-- had COCAINE inside...
When crossing the German-Swiss border, in a routine operation the guards checked the steering wheel for traces of Cocaine.
The test came back positive, so I was told to wait while the car was searched.
After nothing was found, my personal belongings where also searched.
As also no cocaine was found, they tested my hands, that, after being in contact with the steering wheel, also accused the presence of cocaine.
After almost one hour of questioning and the tests of the rest of my belongings came back negative, I was allowed to continue my journey.
Now.. I know you can't possibly control what other clients do inside your vehicles, but it would be good if they where thoroughly cleaned so that this type of situation could be avoided...
Can you give me some kind of guarantee that you will implement so kind of procedure to avoid this very unpleasant situations from occurring again?